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| 100 | _aFITZSIMMONS, JAMES A. | ||
| 245 | 0 | _aSERVICE MANAGEMENT | |
| 245 | 0 | _bOPERATIONS, STRATEGY, AND INFORMATION TECHNOLOGY | |
| 250 | _a 2ND/1998 | ||
| 260 | _bIRWIM MCGRAW-HILL/BOSTON | ||
| 650 | _aSERVICE INDUSTRIES-MANAGEMENT. | ||
| 700 | _aMONA J. FITZSIMMONS5263 | ||
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